Shipping & Delivery

Shipping & Delivery

Clear delivery information to help you understand processing, shipping times and order changes.

The time for order delivery is divided into two parts:

  • Processing time: Order verification, quality check, and packaging. All orders are usually sent to our manufacturer for dispatch within 72 hours after the order is placed and payment is received.

  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

Estimated delivery times

  • USA & Canada: Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK).

  • AUSTRALIA & New Zealand: Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK).

  • U.K & EUROPE: Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK).

  • Other Countries: Standard Secured Shipping & Insurance takes 2-5 Weeks for delivery (IF YOUR ITEM IS IN STOCK).

Shipping protection

  • Insured Shipping: If the item is lost in delivery or arrives damaged, we will send you a replacement item with no extra cost to you, provided sufficient proof is submitted.

  • Priority Insured Shipping: Your delivery is put at the top of our orders list each day which we send to our manufacturers. Depending on the order volume we're receiving, the expected time may remain similar/equal to Standard Shipping times. Your item is also insured.

Tracking and delivery notes

  • Some products might be shipped out separately and arrive at different times because we utilize warehouses in different locations.

  • Tracking numbers frequently take a few days to a week to update and display correct tracking information. Please use a 3rd party website such as https://17track.net to track your order.

  • Note that for some countries, shipping may take longer than estimated.

  • Depending on the volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to sacrifice is the quality of our products. Thanks for understanding.

Changes Request If you need to make changes to your order, please email us within 24 hours of placing your order at support@ekelunb.com and we will be happy to make the required changes. If your order has already been shipped, we will unfortunately not be able to change it. Please make sure to check you have selected the right model and color to avoid disappointment.

Need help with delivery? Contact us at support@ekelunb.com and include your order number.